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Tuesday, November 30, 2010

Mummy Maintainence Moment

Most mornings for eons in my mummy life I would hear "Mum, Mum, can’t find this, where’s that" etc, yet it seems to become uncannily far more urgent when I am trying to have a shower! Barging in on my shower as if when mums not available everything becomes a critical emergency that just can't seem to wait. The shower is supposed to be my 'me' time, my daily maintenance body cleaning time, for goodness sakes, I'm naked here! Though the kids don't care what I look like, as long as I am available to divert any crisis that arises in the nanosecond I step with all my vulnerability into the shower.
Of course if the role was reversed, I walked in on them having a shower I would be met with a blatant scowl of "Muuuuuuum, I am having a shower here! helllllllllo!!"
One morning when Ritch barged in with my purse, for me to get the money out for a school event, with my wet hands, I said, "isn't the bus leaving in well over an hour? couldn't you have waited another 2 minutes?"

Ritch made cute sign in woodwork for me after a frantic morning of lost socks, uniforms & recorders. It said

“Attention

The Mum depart is closed for daily body maintenance.
Please hold all questions, queries & crisis until depart is open again.
Approx wait 10 minutes.”

I chuckled as he hung the sign on the bathroom door. The next morning no one barged in, no frantic knocking at the door, no nothing, that is until I opened the door. There they stood in a curved row, an onslaught ensued, maybe they had the notion, that the first in was going to be answered most civilly.
The next day I took my time getting dressed. I opened the door carefully to find no one, looking left, looking right, there was no one, it was was strangely quiet. Blinking away a confused thought, that maybe I had opened the door to an alternate reality it was that odd, unusual. I start to tip toe towards my bedroom when Ritch calls out “mum I couldn’t find my socks” but before my shoulders could fully slump he adds that its ok he found them in the sock drawer.

The next morning, I did the same, I took my time getting dressed. I even thought about blow drying my hair. Again no one there as I opened the door, with a cheesy Cheshire smile and an even cheekier thought, thinking that I might make this a habit, nice smooth hassle, crisis free mornings. With me not being on call, they continued to solve their own problems.

My sister in law Janey who is a Faculty head at our local Tafe had the same problem but with her staff. Every morning as she raced up the stairs, she was greeted with some sort of catastrophic crisis, mostly multiple ones from her teachers. Every morning was spent dealing with them, which left precious little time to do what she really needed to do. Work came home; projects left abandoned until one day her car broke down on the way to work.

More than an hour late she arrived. No one was waiting at the top of the stairs; no one was waiting in the office. This morning she actually got started on some of the necessary projects that would need to be submitted very soon. Lunchtime came and the conversation was centered on how much trouble there had been and how it was fixed. Janey thought there is some thing to this, and the next day she arrived deliberately late; late enough for all the teachers to be already in class. Janey had accomplished quite a great deal that day. From then on she starts her day after classes start, the incidences of problems also vanished in a short time. Though Janey leaves later and puts in the same hours, she now accomplishes more, much, much more. Having gone to various time management seminars previously and being quite a discipline stalwart, she still couldn’t draw enough hours out of the day. All along it wasn’t time management that was needed, but system management.

Monday, November 22, 2010

David versus Goliath: getting the big companies to pay the small ones

With a sigh of relief, the worst kept secret in the Nursery Industry is out. Babies Galore did the dirty.

Way back in March this year, we received a flood of purchase orders for each of the Babies Galores stores, totalling over $8,000. My heart sank as each one of them dropped into the inbox like a troop of unwanted gate crashers storming into a party. Different scenario, different scene but the side effects the same, we had to deal with them. All I could think was "How much of this are we NOT going to get paid!"
I felt the bile of anxiousness rise up to choke my throat.
Zjarie, our sales manger took one look at them and said "Oh, no, no, no, they are not getting any of those!, not until they pay up the over-dues". Before the new purchases orders arrived, we were still owed more than $12,000, with some invoices older than 9 months. For most part of the previous year of 2009, we struggled to get payment for most of their orders.

Up until 2 years prior, we never had a problem with payment, but then again Babies Galore was then owned by the original owners, the Etkinds, a family business. The new owners, a corporate finance company hadn't continued with the well oiled, successful business model that once was Babies Galore, the Master & Commander of the retail baby goods industry. Business with the then Babies Galore was a dream come true for a small product specific business like ours and many, many others.

Many are now hurting, most are now beyond repair and are looking at closing their doors due to the financial annihilation of the Goliath. For many of the small businesses now reeling, the last year was spent  financially supporting a monster in the dark. A monster with some very sinister tricks up their sleeve.

Fortunately for us, we pulled the pin in March, summoned the Hercules courage needed to fight them for our rights. Not only the right to be paid, also the right not to have our product stolen from us, as was the original intention from this insidious company.
Their intention was to cripple the small businesses out of their products, the best selling innovative products were chosen to be manufactured under the Babies Galore brand. As products went secretly to China to be replicated, the businesses that owned the products were investigated for legal loopholes in the intellectual property area. Deliberately not paying, to financially cripple a business from starting litigation against Babies Galore. A mole, an employee with a conscious, from the company alerted the owners of each of the products to be prepared. When he spoke to me, I felt the world had caved in. Our product was being stolen right from under our noses, what could we do?
In between phones calls from other frantic suppliers, we spoke to my IP lawyer. He slammed my laziness for not obtaining the Madrid Protocol, as he had suggested years ago. "It's only 15 thousand dollars, you idiot!" he rammed down my throat through the phone. I sat down, burying my head in my hands, and howled a river of tears. It seemed at that point we were going to lose our product, our income, our way of life, everything we and my family have sacrificed everything for, losing it all to a few sheets of A4 paper.

I stopped sleeping, eating, took up smoking and in the first time in 20 years drank coffee. Life for 3 months was me fueled on nervous energy alone.

Our lawyer came up with a loophole within their loophole, and I was asked to rally all the affected suppliers, some still stupidly continued to supply the doomed trader. In the meantime we were asked by the lawyer to act as supplier mushrooms; left in the dark and fed bullshit. We had to pretend we knew nothing.

There was still the matter of getting paid.

Just before the March orders came through, I and Dom, our accounts gopher, had been on the phone numerous times in the vain effort to extract payment. The lies started to surface.
The reasons and our answers are as follows
1) Invoices over 6 months old were no longer going to be paid. It is up to the supplier to send statements. (um, we sent you statements and overdue notices every single month)
2) That purchase order was cancelled, so payment can't be made, even if the PO was cancelled long after the goods arrived. (goods weren't sent back, so BG is still liable for payment)
3) Goods never arrived. (we use Eparcel - sign on delivery, I will fax you a copy of the acceptance signature)
4)The store didn't fax through the invoice, so we can't pay you for stock we can assume didn't arrive (we shall fax you a copy of each invoice on despatch)
5) Invoices that are older than 9 months are on our old system, no longer operational, we can't pay as we don't have a recall system to check if payment has been made ( I'll fax you through the last 12 months of remittances advises your company sent to help you with that)
6) the one and only accounts payable clerk left in the company isn't in today. (I'll call tomorrow, the next day and the day after that)
7) You still need to supply the goods as a part of the supplier agreement (Sorry, according to our agreement called Terms & Conditions, any company with outstanding debts over 120 days has their account suspended or cancelled)
8) You will need to supply all stores with fixturing and models at a cost of $2,000 per store from your own pocket which will become a part of the BG assets. (Oh Hell No! we only lease the fixtures, therefore retain title of ownership, to companies that have their account in good order, unfortunately you don't)

The list goes on, but after the March purchase orders came through which we never sent, I stood my ground, kept patience in calling a hundred times a day, everyday until we finally got the last cent in June. I had to put my heart in a locked box safely out of reach, because it was interfering with my head. I had to make the decision purely as a business one, not a heartfelt one. My heart was grappling with the early years of start up and the then Babies Galore helping us in so many ways. My heart felt like a cheat if we stopped stocking the company. My head said to my heart "Get real, it's not them any more! and really reputation wise, no bugger in SA, WA, NT, Tas, Vic knows who they are anyway!". Those were the same words I said to all the other suppliers who rang us and asked what to do, whilst holding a truckload of purchase orders in their hand. No don't supply, unless you can safely afford to lose the money, go belly up, broke or bankrupt.

After the account cleared, we sent them a formal notice of infringement of trading terms, account had been cancelled, that we would no longer supply BG unless orders were prepaid. They didn't like that, as it also coincided with the warning from our team of lawyers shot in their direction.
Fortunately for all of us, the owners of Babies Galore, the Allegro group ran out of funding to have the clone products made, and with the knowledge that a class action would be made against them by a small army of suppliers and a savvy team of intrepid lawyers, they had ultimately fallen on their own sword.

Rule of thumbs
1) never allow a company to have more than 20% of your business sales, for each big company store have at least 3 independent stores as stockists.
2) never allow a debt to go over 30 days. Phone calls to later payers frequently will stop a precedent in habitual late payment. Those who will flaunt the rules will do so.
3) work with financially stressed stockists. A payment plan, albeit very small, will see the debt cleared and relations kept.
4) visit business forums and websites such as Flying Solo for networking and skill sharing.
5) Always have title ofownership of goods on all invoices as well as Terms & Conditions when supplying a company on credit terms.
6) Never be ashamed to ask for monies owing once a company has become overdue on their account, no matter who they are, afterall you are financing their operation.

Sunday, November 21, 2010

The sexuality clause

I'm neither here or there when it comes to homosexuals. I just hate the word; it's downright awful.

The one thing I hate more is having to declare it. To be defined only by your sexuality is an insult.

A few months ago at a business seminar I was introduced to wonderful young man. He said straight away  "Hi, I'm Nick, I'm homosexual", ho hum with a sigh, I said "Hi, pleased to meet you Nick, I'm Sjorcha and I wear purple underpants". He could only let out a strained chuckle, obviously not impressed or just didn't get it.
When it comes to people, I'm interested in them as a person, not their sexual preferences. I have many friends fall into both categories, a lot of my family on dad's side are homosexuals, people around me. I don't care. I love and cherish them for who they are as a person.

My dad though absolutely hated homosexuals, he was vehement. It was the only time my normally calm, loving, generous dad hit the roof.  The one character trait about him that to this day I can't understand; did he not grow up in a house full of homosexuals, bisexuals and heterosexuals. An avante garde, bohemian upbringing that turned him into a prim and proper conservative family man?

When my youngest nephew was 3, we had a family party for one of the kids birthdays. My dad took one look at his grandson who came dressed in the most prettiest pink frilly dress, lacy socks and shiny black patent shoes, he jumped in his car, drove off and didn't return till late into the night when he was sure my brother was gone along with the offending grandson. I personally thought my nephew was playing dress ups, we all had an inkling about my nephew, but no one said a thing, after all he was only 3.
When dad returned, he just stammered out "That kid is gay! a poofter!" Harsh as it was to say at the time, but yes my dad was right, 16 years later my nephew blurts out in an argument with his dad about an unrelated issue "Dad, I'm gay!". We all replied uncannily in unison "yeah we know, we have always known".
For my own dad, he despaired about his grandson and sadly refused to bond with him. Yet my dad's own mother was an open and very controversial bisexual. Of all her own 8 children and the other 6 children that my grandfather sired to various other women, who all lived together in one open community, dad was the only one who came to despise the living arrangements.
My grandmother was the matriarch of the community, the head 'wife', though none were legally married to my highly famous artist grandfather.  My grandmother also had sexual relationships with a few of the women within their unique family throughout the years, with one 'aunt', it was a lifelong loving relationship.

To me, my grandmother was wickedly awesome!

Travelling to Europe in my youth for the opening of my grandfathers art academy. After the bronze statue of my grandmother was unveiled in the front gallery, I climbed the statue, to kiss it's cheeks whispering into the ear that could not hear "I will love you always". Stepping down, I repeated the words to the real woman whom I adored, with a kiss and a hug. Arms wrapped over each others shoulders, and with 'aunt' joining us later we toured the grounds before she was whisked away for interviews.

It's was only fitting that she stood there, albeit in statue form, in front of the art institution named after the man she stood behind and spearheaded his career. She was the woman behind the man. My grandfather, who as an artist was brilliant, but as a businessman and self promoter, was as useless as windows in a basement. Without her, there was never going to be the artist as the world knew him.

Years after her death, interviewed by a reporter compiling stories on grandchildren of famous people, he asked what was the impact of my grandmothers notorious bisexuality had on me, to which I replied "None, it is as normal to me as someone making Tea and Toast for breakfast". He actually quoted that in the article.
As a charismatic woman of remarkable inner strength, tenacity, gusty determination, an innovative entrepreneur, she was an enigma. It's those qualities that she possessed that made the most impact on me as a child growing up, as a young woman, as a mother and now.

For my grandmother "I will love you always".

Marks on the wall that children leave

We have extended the house twice since we bought it. Turning a dilapidated 2 bedroom fibro cottage with its black ceilings, poo brown walls and frugly green carpet into a 6 bedroom masterpiece.
Just as the second extension was nearly finished, which we built ourselves over the course of 3 years, young Ritch who was 3 at the time burned most of it down. Only the very old part of the house remained. 20 minutes was all that it took to destroy years of hard work and the love that went into it.

My dad was baby sitting Ritch for half an hour. Fire alarms had been installed but Dad who suffered industrial deafness didn't hear a sound while he was sawing the last kitchen cabinet door in the open garage, when Ritch walked in and told him there was a funny noise and smell. The smoke billowed in behind him. Dad threw Ritch out onto the front lawn and raced inside to try and put the fire out that had started in Drue's bedroom. Within minutes most of that part of the house was alight, neighbours came to help followed soon after by the entire Hawkesbury fire brigade.
I was at the hardware, slowly picking out handles for my new kitchen, sipping on a hot chocolate in the isle, enjoying a few minutes away from Ritch who could talk the ears of a statue.

As I turned the corner back into our quiet street, I was greeted by 6 fire trucks, a local reporter, a plethora of onlookers and my dad, son and neighbour on the road completely covered in black soot.

Furniture strewn over the front lawn in a shambles made an odd site as the front facade of the house was perfectly intact. The pretty quaintness of the front was a stark contrast to when I opened the front door to whole different picture of destruction and blackness. The only parts of the house left standing was the front 2 rooms and a laundry.
I, a few days later was very thankful for my usual laziness. Our insurance premiums had increased sharply, I was going to look into much cheaper insurance companies, for a better deal. It was one of those tasks that get held off for another day. This time I was grateful I hadn't gotten around to it. A representative of our insurance company was at the scene within 2 hours much quicker than my ex husband, who finally arrived 8 hours after my distressed phone call.

Funny how you hear of insurance horror stories in situations like these, finding out about the callousness of a few budget insurance companies, the ones I was thinking of transferring to, just to save a couple of dollars. So glad I didn't. The one time I needed my expensive insurance company, they delivered top care immediately, helping us through situations before they arose. Thank you to Westpac Insurance Services for organising accommodation, clothing, food, counselling and rebuilding our entire house within a flash. We didn't have to do a thing.

Though we were left with only the clothes we wore that day, most of the material things were replaced quickly, but it's the things that couldn't be replaced as we started to realise in the the aftermath that stung our hearts. In a collected sane moment we could go through our minds and inventorize what we would take first. Sometimes there are things that cant be picked up in the hurry to safety. For us it wasn't till much later, on an unmovable item, we were thankful that it wasn't lost in the fire. A wall.

Not just any wall, but a wall of importance to us as a family. This wall in our laundry marked the growth of our children and foster kids over the years, from the time they could stand.

Had I planned the wall correctly, like knowing how many children would live in our home over the years, there would be 9 neat columns. It looks more like a rampant vine clawing it's way to the ceiling, the names, dates and ages acting as leaves growing over the vine. Chris, a foster son, is the highest leaf, at a staggering 6ft 3in, I had to stand on a bar stool to reach high enough to mark his height.

When the rebuilding had been done, the painters came in to paint the house, they intuitively hadn't painted over that wall, leaving us a sweet note and the left over paint cans on the floor. "Didn't have the heart to paint over this wall, left paint if you want to".
So we have one wall in the house, not only is it a different colour to rest of the house, a smudgy shade of darkened soft pink, it will never be painted over, ever!

Friday, November 19, 2010

Synergy of Siblings

My number 2 son Drue isn't normal, and everyone around him knows that. He has the gift of foresight and an incredibly strong one at that. From the time he was 18 months old he started to say things that seemed utterly impossible but they all came true, very true. At  2 and a half years of age his remarkably foresight saved my life.

He also became renowned in the market circuit as the "Baby Conjurer". He would know when a woman was going to have a baby, even before they knew it. There were times that there were women lined up at our market stall just to see him, word had spread about the boy.
Mostly these were women who had experienced trouble in conceiving or had multiple miscarriages. One of our fellow marketeers, Jacqui, had 4 miscarriages and on the verge of giving up when she came to see Drue. He told her that she would conceive a baby girl naturally in 20 months time and another baby girl would be born 18 months later. Be happy with both girls as there will be no more he said to her. She skipped and clapped all the way back to her stall. 20 months later, Elli was conceived, when Elli was 18 months old she had Abigail.

I wasn't planning on having anymore children. Drue, then 16, was drinking a cup of coffee in the kitchen when I walked past, he asked "So when is my sister coming?". Thinking he was referring to my oldest daughter, I told him she would be home after school naturally, "Not that sister, the other one" Taken back a moment, he said "She's here already, I can feel her". I wasn't aware that I was pregnant, but he did.

Late into the pregnancy, we were going off to see a play with a large group of friends. Drue came after me with my 'bag' and placed it into the boot, with a 'you'll be needing this' remark. After we left, and playing baby sitter to young Ritch, he told the others not to go to their friends house's that night as the baby would be born. Half way through the play, I went into labour. A few hours later Little Miss Mischief was born, 6 weeks earlier than intended.
A couple of years ago when Drue was backpacking around Europe, he rang me just before Xmas to say he wasn't going to make it home in time. Sadly I told the other kids, I went outside to drag the washing off the line with Little Miss Mischief. Half a load off, she jumped down from her chair she used to reach the line and raced towards the house, calling out behind her that was going to wait at the front gate for Drue.
Sigh.
10 minutes of standing at the front gate with her, trying my earnest to explain time frames and coaxing her inside, she cemented herself to the gate and refused to budge. She wasn't going anywhere until Drue came come, she was adamant it would be very, very soon. I threw my hands up in the air in defeat, leaving her there, there was still the rest of the washing to get off the line, diner to cook and everything else mums needed to do. She would get bored with waiting soon soon enough.
A few minutes later, I heard high pitched squeals of excitement coming from Little Miss Mischief, who was still waiting at the gate for her brother. Drue had indeed arrived home. Calling me from our local station, his way of surprising me. I told you, I told you he was coming home she declared jumping around him.
Yesterday Drue, now working in another state, rang me to say he would would be home just after Xmas for a few days. The Xmas days spent working would be more than valuable to him, I was expecting that. Little Miss Mischief told everyone in our office that Drue would be home tomorrow. I had to correct her, 'Nope, tomorrow night' she said.
Drue rang me just a few moments ago, boarding a work plane that was bound for Sydney and with a few days off decided to catch a free ride home. A spur of a moment decision made just a couple of hours ago. Little Miss Mischief is right again. "Well your sister knew you were coming home before you did" I said, he chuckled at that.
Best get the spare room ready.
There are times she would wait at the phone, or even have the phone in her hand already, when he rang. The odd thing is that he never rings at a regular time like my oldest son, who rings every Monday night at precisely 7.30pm, yet she knows when it's Drue, even saying "hello Drue" before really knowing who is at the other end of the line. One time she got it wrong, and told the person to hang up because her brother was about to call. She'd had already hung by the time I got there, I had to hurdle a couch to do so. As she hung up, the phone rang again, this time it was Drue.
I guess there will always be an empathic bond between the two even with the 16 year age difference.
 I have heard from many other parents that they experience similiar things with their children or with their own parents or siblings

Monday, November 15, 2010

Bakers Standards 1981

What do we do with the things that our parents had when they die?
Do we keep them all? ranging from clothing to furniture to those little nicky nacky things that they accumulated through their own lifetime. Somethings are meant to be kept, such as heirlooms that are financially or emotionally valuable, as well as family traditions no matter how odd or quirky they are.

The Dutch tradition of giving the wife a piece of heirloom jewellery for every baby born is an easy one. I was given my grandmothers ring that marked the birth of my mother when I married. The beautiful sapphire and diamond ring was given to my mother when she married and I will pass it to one of my daughters when they marry, hopefully sometime this century.
Endearing pieces might be fought over by the children, but it's the other little things that are retained that are hard to deal with.
My dad was an engineer, I have my house to thank him for as he built the 2 extensions to it over the last 20 years. The tools of his trade were mostly left to my brothers and my sons, and I have been holding on to his technical books since his death almost 10 years ago.
My dad would do anything for anybody. If they needed something built, he would answer their call. He'd rally the troops, roll up his sleeves and stay till the job was done, even if it was his last dying breath. Reward him with a BBQ, a great cup of coffee or a batch of home cooked Anzac biscuits and he'd be yours forever.
He would give people, familiar or strangers, anything of his own if they needed it more than him, he was that generous type of person.

Our garage was incredibly full with stuff stored over the years that last month I couldn't get to the large deep freezer without near disaster. With a twisted knee, a large gouge out of my calf after trying to navigate my way perilously through the warren of precariously stacked items, I thought enough is enough! Garage sale time!!!!!
As I sifted through the junk, found things long since forgotten and a few yucky items that should've been tipped long ago, I came across my dad's book of Bakers Standards, 1981 edition. Nothing to do with cooking, but a builders bible of all things to do with structural elements of building. He had used it religiously and faithfully for any of his building projects over the years. I was hit with a dilemma, after the waves of grief subsided, what do I do with it?
Knowing dad he would have wanted it to go to someone who would use it as lovingly as he did. None of my brothers would need it now and my older boys have gone into far different trades. I asked Ritch, but being 14, he just gave me a perplexed look of uncertainty.
I decided to put it with the 200 other books at the garage sale and carefully scrutinise any who might want to buy it. It needed to go to someone special.
Saturday the big garage sale day, saw most of the books gone, by Sunday morning it was left with the few stragglers, and I was still coming to grips if I was doing the right thing.
My oldest daughter on Sunday morning borrowed my car as her little red vroom vroom car was being serviced. She was only going to be 2 hours. Towards the end of the day, with very little left including my dads book, Zip was overdue by 4 hours. She wasn't answering her mobile either, a slight tinge of panic was sitting on my stomach. When a police car turned up at the front, my heart sank, had my daughter been involved in an accident? I waited to see if both the officers took of their caps, then I would know. They didn't! finishing their shift they saw the sale and came to have a look. Phew!

One officer, called Brian saw the book and went into a hysterical song and dance act of joy right on the spot. An odd sight for a big burly man of over 6 foot in height. He had had the same book, same year, but borrowed it out to a friend who ended up loosing it. He had been on a quest to find the rare book ever since. His original one was his father's and it caused him a lot of grief not having it. Being a budding builder he felt incomplete without it.
We spent the next half hour talking about dad's in general; the good, the wonderful, the funny.

My dad's book went to exactly where it was supposed to go, to someone who would love, appreciate, honour and get great value from the book, the same way he did. It would live on I know, but after they left, I had to race inside for a handful of tissues.

Sunday, November 14, 2010

The self made millionaire said "Money isn't everything"

Many years ago when we used to do the Narrabeen Markets on Sydney's northern beaches I came across a young man that hand made furniture. The solid wood pieces were refreshingly different from what was on offer in the all furniture stores. I fell in love with the furniture immediately, the coastal colouring was fresh and appealing from the stained wood or laminate furniture that's was on offer then and still today. Each month I would buy a piece, struggling to get them in the van along with all the other market paraphernalia. My wonderful 'old girl' van was so fantastic in accommodating my whims.
When I became pregnant with Ritch, we had sold all the baby goods at a garage sale years earlier, so I was on the 'Great Baby Expedition' once again. I needed a change table and some shelving for the new nursery, so the young man made both for me. The next month the sandy yellow change table and ocean blue shelving with cut outs of  boats and star fish's came home with me. I was stunned by the beauty of both pieces.
I asked him why he wasn't selling these to stores as there was a real lack of variety available. The whole day he had the pieces on his stall, he could've sold them 10 times over. He didn't take orders for them, just wanted to make some select one off pieces that's all and he told me it was just a hobby and he was far too shy to approach stores. It was a diplomatic way of saying he wasn't interested, but being 'blonde' as I was then I didn't get the clue.
Before the next month's market came around I had visited copious baby stores to introduce his products, with many of them very enthusiastic about stocking the wonderful nursery furniture. I was sure that artistic demeanour was all that was stopping him from achieving a very successful business. Most craft artists are their own worst critic! I was sure I was doing him a favour, my 'pay it forward' for a fledgling business, and a miracle that the rest of the community should have access too as well.
The morning of the next market I raced down and handed him the very long list of contacts, leaving him with his "um, ah, wow" reply and a perplexed look on his face. An hour or so later when the onslaught of the early morning die hard customers had finished, he turned up with a cup of coffee for me and asked me to walk with him.
It took him a little while to get started but his opening words were "Money isn't everything. I am a multi millionaire, now in retirement living everyday with my beautiful family. My dad was a cabinet maker and I grew up making furniture with him. I loved it, its now my hobby. I am also a bit of a electronic software whiz. You probably use the product I designed every single day without even knowing it.
When I was 26, I was married with a beautiful baby daughter and never at home as I was flying around the world securing contracts. One day I returned home to find my personal life had collapsed, my beautiful wife and child were gone. My business had destroyed everything that was dear to me"
"I sold the company for millions coaxing my family to return. We now have 2 more children, and the furniture I make, I make with my children, my oldest daughter helped paint your furniture. I realised a very valuable lesson, it's OK NOT to be successful, and no one ever says on their deathbed 'I should've spent more time at the office'. I just make the furniture for special people who will love and appreciate workmanship and craftsmanship,  I don't want another business ever again, just ice cream money"

When I swipe my ATM card at any store I look at the brand of devise, when I see the brand that was his, I have to smile and think of him again. I still have both pieces, now in storage for my future grandchildren.